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How to be prepared to have hassle free treatment & claims process in health insurance


An insured purchases a health insurance policy after thorough understanding and comparisons. But the job does not end there.

A health insurance policy is a good deal only if you get your claim settled hassle-free. But the insurance company alone is not responsible to get this done for you. There are a couple of steps that you should follow, not after the occurrence of an emergency but when you have purchased the insurance policy.

insurance fun meme - hassle free claim

There are 2 ways the claims are settled in Health Insurance:

1) Cashless,
2) Reimbursement

Cashless treatment:

In this type of Claims, the insurer will have a tie-up with certain hospitals where the insured can go for treatment on a cashless basis. Such hospitals are listed as ‘Network Hospitals’ in the policy bond. In Cities, all good hospitals will have a tie-up with insurance companies.

How to be prepared for Cashless treatment:

– Keep a note of the point of contact:

Make a note of 3 contact details in a row as below in your phone contact list once you purchase the policy.

I) Broker/Agent Health Insurance
II) Cust. Care Health Insurance Co.
III) Relationship Mgr Health Insurance Co.

The customer care people would help you with the nearby network hospital list. However, it’s better to make a note of the nearest network hospitals in your daily routes and keep family informed accordingly right after the purchase of health insurance. This would save a lot of time in case of an emergency.

– Carry your Health Card:

Be it a group policy or retail, Insurers issue a health card on the name of the insured. This card will have details of the insured and proof of insurance. Insured should always carry this card in his/her pocket. This will be useful in case there is an emergency and you are not with any of your known people. If the hospital gets proof of insurance, they will start the treatment without waiting for any known person of the insured.

– Always Carry your ID proof:

It’s a good practice to carry your ID proof with you in your wallet all the time, not only for insurance but for many other needs in day-to-day life.

Reimbursement Case:

If the treatment is not happening in a network hospital, then the insured has to first pay from his pocket then the insurer will reimburse the expenses upon submission of all the bills.

There are certain drawbacks to this type of claim settlement:

I) All of a sudden you may have to arrange cash out of the pocket.
II) There will be a delay in treatment until you submit the deposit amount.
III) The insurers will find higher chances to avoid whatever expenses they could on some of the other grounds.

Hence we should follow the below steps along with steps mentioned for cashless to avoid any issues in the claim:

How to be Prepared for Reimbursement Claim:

If for some reason you are not able to avail of the cashless facility, then along with the steps mentioned above for cashless settlement, you should be prepared with the following steps for a claim on a reimbursement basis.

– Deadline to intimate about the claim:

Read the claim settlement process in the policy document carefully so that, you should not miss anything from your side on which grounds the insurer may find reasons to disregard the claim or deduct any payable amounts. For example, it is a standard policy of all insurers to intimate them about the claim, within 24 hours of hospitalization. Make a note of such points and share them with family too. In case of planned treatment, the Insured has to inform the insurer at least 4 days before treatment.

In cashless treatment, this will be taken care of by the hospital.

– Make a file of all medical bills and reports:

Insured should always make a file of all the medical expenses and reports in a sequence.
This you need to submit to TPA or Insurer’s Inhouse settlement team for verification and calculation of the payable amount.

– Keep a copy of the documents with you:

Remember, you would need to submit the original documents for reimbursement. Never forget to keep a copy with you before submitting it.


This way you can avoid any hassles in claims when you are already dealing with some emergency. Firstly, we should follow all our steps rightly as mentioned above. If still your claim is rejected, the law favors the insured more than the insurer. You will have an option to approach the ombudsman, who has its own jurisdiction to file a complaint against Insurer.

Susheel Agarwal

Susheel Agarwal

Susheel is a certified Happiness Coach, which enables him to help organizations develop healthy and happy workplaces. Years of extensive in-depth research by interacting with various leaders of happy & not so happy organizations, attending several Happiness and Leadership programs along with his own authentic experiences, Susheel has been successful in establishing a happy workplace. He currently works as a Thought Leader and a Passionate Coach, educating corporate leaders to do the same.

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