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Legal & data

Grievance Redressal

If something hasn’t gone the way it should, we want to hear it and put it right. This page sets out how to raise a complaint with Ethika, how quickly we’ll respond, and the full path for escalating — to IRDAI and, finally, the Insurance Ombudsman — if you’re not satisfied.

Applies to: Ethika Insurance Broking Pvt LtdLast updated: CONFIRM — publish dateVersion: v1 (draft for counsel)

1How to raise a complaint

You can raise a grievance with us by any of the routes below. Please give us your name, a way to reach you, your policy or interaction details, and a short description of the issue so we can look into it quickly.

  1. Tell us

    Write to the grievance officer (details in section 3), or call our line, or raise it through any channel you already use with us.

  2. We acknowledge

    We’ll confirm we’ve received your complaint and give you a reference, within the acknowledgment timeline below.

  3. We investigate & resolve

    We’ll examine the matter and write back with our resolution, or tell you what more we need and when to expect an answer, within the resolution timeline below.

  4. If still unresolved

    If we can’t resolve it, or you’re not satisfied with the outcome, you can escalate — see section 4.

2Our timelines

We aim to handle every grievance promptly. The exact service levels follow IRDAI norms and will be stated here once confirmed by counsel.

Acknowledgment[CONFIRM — SLA]

Time to confirm receipt and issue a reference.

Resolution[CONFIRM — SLA]

Time to resolve or give a final written response.

3Grievance officer

Complaints reach a named officer who is responsible for redressal.

Grievance officer

Name / designation
Mr. Sandeep Mukka (Principal Officer)
Email
[email protected]
Phone
+91 84989 97000
Address
Unit 1309, Block B, Asian Sun City, Kondapur, Hyderabad, Telangana 500084

4If you’re not satisfied

If your grievance is not resolved to your satisfaction, or not resolved within the stated timelines, you can escalate along the path below.

  1. Step 1 — Ethika

    Back to us, for review

    Ask the grievance officer to review the matter again. We’ll re-examine it and respond.

  2. Step 2 — IRDAI

    The regulator

    You may take your complaint to the Insurance Regulatory and Development Authority of India (IRDAI):

    Through the Bima Bharosa / Integrated Grievance Management System (IGMS) portal: bimabharosa.irdai.gov.in.

    Or the IRDAI Grievance Call Centre, toll-free 155255 or 1800 4254 732, or by email to [email protected].

  3. Step 3 — Insurance Ombudsman

    The final route

    As a final step, eligible complaints may be referred to the Insurance Ombudsman for your jurisdiction. Find the office covering your area through the Council for Insurance Ombudsmen at cioins.co.in.

5Data & privacy complaints

For complaints about how we handle your personal data through this website, the route runs through our data-protection contact, set out in the Privacy Policy. Contact: [email protected]. If unresolved, you may escalate to the Data Protection Board of India.