How Employee Counselling on personal issues can help the organisation?

“Don’t mix personal and professional life” “Don’t let your personal issues effect your professional life, focus on career everything else will settle” “Leave work stress at office, don’t let it affect quality of your family time”- We all keep listening to these advises. To all those who give these statements I have a question are we robots with two modes – personal and professional to switch on and off. Well it’s not me but its research which shows that approximately 20% of employees at any given time are experiencing personal difficulties. One troubled employee will affect five to seven others. Personal issues can be anything like family issues, financial debt, legal concerns, emotional concerns addiction abuse etc. In fact, it can also be peer to peer or peer to senior conflicts or employer employee understanding gaps or may be a medical case. These issues, are not only diminishing the interpersonal relationships of employee but also disturbs the work environment; hampers and sporadic the job performance and diminish the quality and quantity of performance. High level of absenteeism, absurd reasoning for lateness and simple and repeated mistakes are few warning signs. If everyone with these warning signs will be considered not fit for job then hiring and firing will become the most happening task of a company, more than sales and marketing. So, what should be solution – whether employer should start focusing on counselling? No, a big no. Counselling is a holy science and profession which only a trained professional should do like medicine. An untrained person may cause more damage than good, may be by hitting the sensitive area in wrong way that a person may sink in more stress and depression. Here, Employee Assistance Program – precisely known as EAP -comes to rescue of employer. EAP is a confidential one to one counselling program where a trained professional will counsel the employee. It is an employer-sponsored service. Its designed for personal problems, including mental health, substance abuse, various addictions, marital problems, parenting problems, emotional problems, or financial or legal concerns. Not only this EAP includes creating a platform for self-learning tools and materials for identifying and solving employee’s current emotional need and if needed voluntarily opt for counselling by professionals. Interestingly some EAP programs are also designed for employee’s family members there by reaching the roots to heal. With EAP employee’s Happiness Index increases as it provides emotional wellness, work place wellness, work life balance, work life emotional conflict resolution and marriage, family and relationship solutions. Even it gets into the dimension of arranging expert to advice on financial and legal issues. All good for employees but then why should employer sponsor it – what’s the benefit of employer? Here goes hamper of benefits for employer –
  1. Improved productivity and employee engagement by reduction or removal of challenges that effects work and life balance.
  2. Physically and mentally healthy employees deliver high quality of products and service, with more sense of belonging.
  3. Developing employee and manager competencies in managing workplace stress
  4. Reduction in workplace absenteeism, unplanned absences and accidents. Therefore, giving more turnover from same hours of work.
  5. Reduction in healthcare costs by helping employers improve and maintain the mental and physical health of their workforce, avoiding costly medical plan and reimbursements.
  6. Reduction in employee turnover ratio and thereby reducing the replacement cost.
  7. With employee benefit approach through EAP will not only give employer an edge over its competitors in terms of reduced operational cost and exceptional benefit attributes but also creates a workforce brand of organisation in the market.
Employee counselling on personal issues gives organisation a better tool to design employee benefits with a seven take away along with it. Happy Employees! Creates Happy Customers!
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